Tiếng ViệtService Introduction
Ecompay provides a Stripe payment gateway rental service for online stores, enabling secure and fast processing of international transactions. This payment gateway seamlessly integrates with WooCommerce and other e-commerce platforms.
The Stripe payment gateway allows you to accept payments from global customers, enhancing the shopping experience. Integration with this gateway optimizes the payment process, helping you expand your market reach and boost revenue.
We offer comprehensive support throughout the setup and operation of the payment gateway, ensuring your online store operates efficiently and continuously.
General Terms
By using Ecompay’s services, you agree to comply with the following terms and conditions. We reserve the right to update these terms at any time, with prior notification of any changes.
We strive to ensure that all service information provided on our platform is accurate. However, we are not liable for any inaccuracies, omissions, or outdated information on this site. The legally binding documents, such as contracts, agreements, or memorandums signed with Ecompay, take precedence for reference and verification.
Service Usage Conditions
To use Stripe services, Ecompay encourages experienced sellers with verifiable revenue. Your products will be reviewed carefully before Ecompay decides to collaborate. A sample product may be required for verification. If your products violate Ecompay’s policies, we reserve the right to decline collaboration without responsibility for the previously submitted information.
Shipping policies and seller credibility are also key factors in Ecompay’s decision to partner with you. We value sellers who take responsibility for their orders, provide professional customer care, adhere to promised shipping times, and demonstrate significant business potential. Ensuring quality service and delivery commitments are essential for a long-term, effective partnership with Ecompay.
Service Fees
Ecompay’s service fees are calculated based on the total amount withdrawn from the Stripe payment gateway after deducting taxes and other applicable charges. Typically, the service fee for an average store is around 4% of the total withdrawn amount.
The fee is deducted directly from the transaction, and the remaining amount is disbursed to you via PingPongX. Disbursement occurs within one business day after the transaction is completed and the balance is credited to Ecompay’s account.
This fee does not include transfer fees or currency conversion fees. After the initial 60 days, the service fee may change depending on your business performance and mutual agreement. Any fee changes will be communicated at least 30 days in advance. For quarterly revenue exceeding $500,000, Ecompay will refund 0.5% of the service fee at the end of the quarter.
Account Setup Fee and Revenue Commitment
When signing a contract, a $200 account setup fee is required. This fee covers setup and account linking costs. If you meet the agreed revenue target within 30 days of signing the contract and deposit payment, Ecompay will refund the full setup fee. If you fail to achieve at least 10% of the revenue target within the first 10 days of service, Ecompay reserves the right to terminate the contract early without refunding the setup fee.
Funds Reserve
To handle potential refund or dispute issues, Ecompay will hold 10% of the total withdrawn funds for 45 days. After 45 days, if no disputes or refund requests arise, this amount will be returned to you. If Stripe withholds funds due to unusual account activity (e.g., a revenue spike or non-delivery suspicions), Ecompay will not hold any additional funds apart from what Stripe retains.
Product and Order Policies
Ecompay requires sellers to only offer legal products that comply with the law. You are prohibited from selling items like dietary supplements, cosmetics, weapons, prohibited goods, or products violating agreements with Ecompay. If fraudulent practices, such as non-delivery, are detected, Ecompay reserves the right to terminate the contract and withhold your revenue.
Additionally, you must process orders and update tracking numbers for customers within 3 to 5 business days. Dispute rates must not exceed 1% of total orders. If this threshold is surpassed, service fees may increase. If disputes exceed 4%, Ecompay reserves the right to suspend service. Similarly, refund rates must not exceed 1% per month. Exceeding this limit may lead to fee adjustments, and rates above 4% will result in service suspension.
Dispute Handling and Risks
In cases of disputes, lawsuits, or unforeseen issues (e.g., Stripe fund holds), Ecompay will cooperate with you to restore the account and address the problem. Necessary documents will be submitted via email or phone, with support from Stripe’s legal team. However, Stripe retains the final decision. Both parties agree to share the risks in such situations.
Dispute Resolution
In the event of disputes between the parties, we commit to resolving issues through mediation. If an agreement cannot be reached, disputes will be settled in a competent court. The court’s decision will be final and binding on both parties. The losing party is responsible for court and legal fees of the prevailing party.
Termination of Service
Service will terminate if you fail to meet the agreed revenue target or when the contract expires without renewal. Ecompay may also terminate service if you violate contractual terms or fail to comply with product and order policies. In all cases, Ecompay will provide at least 7 business days’ notice before contract termination.
Support Contact
For any questions regarding services, policies, or support, please contact Ecompay at [email protected]. We are committed to providing secure, fast, and efficient online payment services.