Terms of service

Overview

This website is operated by Ecompay. Throughout the site, the terms “we,” “us,” and “our” refer to Ecompay. Ecompay offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or providing information to us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 2 – Accuracy, Completeness, and Timeliness of Information

We strive to ensure that all information provided on our platform is accurate. However, we are not responsible if information available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more primary, more accurate, more complete, or more timely sources of information.

Customers should verify all information before relying on it. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 3 – Separate Terms

Depending on the specific nature of the services, there will be separate terms and policies. These terms and policies are referred to as “Separate Terms” and may or may not be mentioned on this website to ensure confidentiality. We will confirm the separate terms with the customer during the process of negotiating and agreeing on the method of service delivery.

In the event of a discrepancy between the separate terms and the general terms on the website, the separate terms shall prevail.

Section 4 – Modifications to the Service and Prices

The service prices mentioned on this website are basic and for reference only. In specific cases, service/package prices may change (increase or decrease) according to mutual agreement between the two parties. In such cases, the actual service price will be confirmed in writing, signed by both parties, or confirmed in another manner convenient for both parties.

Service prices on this website are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any service.

Section 5 – General Payment Policy

The general payment policy includes Payment Methods, Payment Terms, Late Payment Policy, Refund Policy, and Invoices. Depending on the service/package, the payment policy may vary.

For more details, please review our Payment Policy.

Section 6 – Disclaimer

We do not guarantee that the service will be uninterrupted, error-free, or without technical issues. Although we will do our best to resolve any issues, we are not responsible for any loss or damage arising from the inability to access the service or from other technical issues.

Customers are responsible for reading and understanding the terms and policies. At the time of payment, it is assumed that the customer has agreed to our terms and policies. We are not responsible if the customer fails to thoroughly read all the terms of service and separate terms, leading to unnecessary misunderstandings. We are not responsible for any loss or damage arising from such misunderstandings. In such cases, we reserve the right to deny a refund request from the customer.

Our website and services may contain links to third-party websites. These links are provided for reference only, and we are not responsible for the content, privacy policies, or practices of these websites.

For services where the final product is completed based on information provided by the customer (e.g., e-commerce website design), we are not responsible for any errors, omissions, or inaccuracies in the published content. The customer is responsible for checking and verifying all posted information. We are not responsible for any intellectual property rights violations related to content or images provided by the customer. The customer is responsible for ensuring that all materials, images, and content used are legally authorized.

The customer is responsible for ensuring that the content and business operations fully comply with current legal regulations. We are not legally responsible for any legal violations related to the customer. If we discover that the customer is operating illegally, violating consumer rights, or causing damage to our reputation, we have the right to stop providing services, cancel the contract prematurely, and refuse to refund the paid amount.

We are committed to and make maximum efforts to protect the personal and business information that customers have entrusted to us. In the event that this information is stolen or leaked, causing damage to the customer, we will be ready to assist and provide any necessary evidence to prove that the incident is not related to our system or processes. However, we reserve the right to disclaim liability and refuse compensation if there is no specific evidence proving that the leak or theft of information originated from our side. For more details, please refer to our Privacy Policy.

Section 7 – External Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

In the future, we may also offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 – Personal and Business Information

Your submission of personal and business information through the site is followed by our Privacy Policy.

Section 10 – Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 11 – Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local, state, federal, or international regulation, rule, law, or ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, defame, harm, slander, libel, disparage, threaten, or discriminate based on gender, sexual orientation, religion, nationality, ethnicity, race, age, national origin, or disability status; (f) to disseminate false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to send spam, phishing, pharmaceuticals, pretexts, collection, gathering, or harvesting information; (j) for any obscene or immoral purposes; or (k) to interfere with or disrupt the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violation of any prohibited use provisions.

Section 12 – Indemnification

You agree to indemnify, defend, and hold harmless Ecompay and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any claims or demands, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 13 – Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed to be severed from these Terms. Such determination will not affect the validity and enforceability of any remaining provisions.

Section 14 – Termination

The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.

If, in our sole judgment, you fail to comply with or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to the Services (or any part thereof).

Section 15 – Entire Agreement

Our failure to enforce or exercise any right or provision of these Terms of Service will not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website, or pertaining to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 16 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services will be governed by and construed in accordance with the laws of Vietnam.

Section 17 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 18 – Contact Information

Questions about the Terms of Service should be sent to us at [email protected]