Airwallex Terms of Service

Service Introduction

Ecompay provides international payment gateway rental solutions through the Airwallex platform. This service includes connecting a fully identity-verified (KYC) and configured Airwallex account to the customer’s online store (Shopify, WooCommerce, etc.). Our goal is to optimize global payment acceptance and manage multi-currency cash flows effectively.

General Terms

Ecompay reserves the right to update or modify the Service Policy at any time to align with Airwallex regulations and current laws. All changes will be published directly on our website. The documents with the highest legal authority for reference include: Service Contracts, contract appendices, and signed memorandums of understanding.

Conditions of Use

To ensure the security of the payment gateway system, customers must meet the following criteria:

  • Target Clients: Individuals or businesses with experience in operating cross-border e-commerce.
  • Product Review: Products must strictly comply with Airwallex policies and international law. We absolutely do not accept counterfeit goods (Fake), prohibited substances, weapons, or high-risk products.
  • Operations: Production and packaging time must not exceed 7 days, and shipping must not exceed 30 days.

Revenue Evaluation & Account Health

  • Revenue: Priority is given to customers with stable revenue, verifiable through previous payment gateway statements.
  • Risk Indicators: Refund and dispute/chargeback rates must not exceed 1% of total orders. If these rates exceed the allowable limit, Ecompay reserves the right to adjust service fees or suspend gateway provision.

Service Fees and Payout Mechanism

  • Setup Fee: Based on the contract agreement to establish the initial infrastructure.
  • Maintenance Fee: Calculated as a percentage of the actual total revenue recorded at the Airwallex gateway.
  • Disbursement Process: Funds from Airwallex will be transferred to the linked bank account, and Ecompay will then disburse them to the customer via electronic wallets (PingPongX, LianLian, Payoneer, etc.) within 01 business day from the date the funds become available.
  • Deductions: Service fees will be deducted directly prior to disbursement.

Reserve (Held Funds)

  • Ecompay will hold a percentage of revenue (typically 10%) for 45 – 60 days to ensure funds for handling buyer claims or disputes.
  • If Airwallex implements its own reserve policy due to account fluctuations, Ecompay will disburse based on the actual amount received from the gateway without holding additional funds.

Information Verification and Risk Management

Customers are obligated to provide full information and documentation upon verification requests from Airwallex or Ecompay, including:

  • Invoices from suppliers.
  • Proof of shipping (Tracking info).
  • Advertising models and transaction history.
  • If the customer fails to cooperate or shows signs of fraud (non-delivery, intentional shipping of incorrect products), Ecompay reserves the right to unilaterally terminate the contract and suspend the disbursement of the remaining balance.

Unforeseen Incidents

In the event the payment gateway encounters technical issues or is temporarily locked by Airwallex, Ecompay commits to coordinating with the customer to provide necessary documentation for appeals and recovery. The final decision rests with the Airwallex platform.

Service Termination

Services terminate upon contract expiration or when either party breaches committed terms. Ecompay will provide at least 07 business days’ notice prior to termination. Following termination, held funds will be refunded after deducting all outstanding debts and claims.

Dispute Resolution

All disputes are prioritized for resolution through negotiation in a spirit of cooperation. If an agreement cannot be reached, the matter will be brought to a competent Court for adjudication under Vietnamese law